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Office of the Provost

Location: Oneal-Sells Administration Building

Phone: 817-531-4405
Fax: 817-531-4499

OFFICE HOURS

Mon-Fri, 8am-5pm

Student Complaints

Texas Wesleyan University recognizes the value of information provided by students about the performance of the University in providing the services and meeting the goals which our mission describes. It is University policy to invite feedback, and, whenever possible, to use that feedback to continue to improve the services and functions of the University.

Ideally, students will be able to resolve any problems by dealing directly with the individual (such as a faculty or staff member) or office (such as a student service or administrative office) involved. Students should also read the current Texas Wesleyan University Catalog and Student Handbook to become familiar with University policies. These policies include but are not limited to:

  • Academic integrity
  • Grade appeal
  • Harassment and discrimination
  • Student access to records

If a student is unable to reach a satisfactory resolution and wishes to pursue the matter further, or if a student wishes to register a formal complaint, a written complaint may be addressed to the Office of the Provost, following the University’s Written Student Complaint Policy.

After exhausting the institution's grievance/complaint process as outlined above, current, former, and prospective students may initiate a complaint with the Texas Higher Education Coordinating Board (THECB) following the process outlined by the THECB.

Texas Wesleyan University is accredited by the the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral level degrees. The Commission is to be contacted only if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard. All other inquiries or complaints should be directed as outlined above. The Complaint Policy of the Commission on Colleges is available at www.sacscoc.org/pdf/081705/complaintpolicy.pdf.

The Commission may be contacted at 1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, and at www.sacscoc.org.

Campus Conduct Hotline

Campus Conduct Hotline is a confidential, anonymous way to alert administrators of unsafe or unethical behavior BEFORE it spirals out of control. Simply dial toll-free to 866.943.5787.


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