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Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Serves as a receptionist for the Financial Aid office including: greeting visitors, providing general Financial Aid information and referrals,; answering telephones; taking messages; directing student and/or parent inquiries to the appropriate person’ and, monitoring reading and pamphlet materials in the reception area.

Provide administrative and clerical support for the Director of Financial Aid and for the Financial Aid office including: scheduling daily appointments for the staff and travel arrangements; maintaining an organized work area; processing incoming/outgoing mail – including email and faxes; composing and typing routine correspondence; making copies of correspondence or other printed materials; maintaining student and office files; and, initiating requisitions for the department.

Provide administrative support to the Director of Financial Aid

Other duties as assigned by the Director of Financial Aid

QUALIFICACTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
GED/high school diploma; or one to three years related experience and/or training.

KNOWLEDGE, SKILLS & ABILITIES
Typing 35-40 w.p.m.
Proficient use of multi-line phone system and standard office equipment.
Knowledge of standard office practices and procedures, including filing.
Demonstrated proficiency with current desktop software programs and integrated administrative system.
Ability to provide and demonstrate excellent customer services.
Ability to maintain professionalism while working with diverse groups in various situations.
Ability to support and adhere to University and departmental policies and procedures.
Knowledge of standard office practices and procedures, including standard filing procedures.
Ability to follow University and departmental procedures.
Ability to be discrete in handling confidential matters, while complying with FERPA regulations.
Ability to work independently and efficiently to meet deadlines with minimum supervision.
Ability to maintain a professional appearance and office atmosphere.
Strong organizational skills with the ability to handle multiple tasks.

LANGUAGE SKILLS
Ability to read and comprehend instructions, short correspondence, and memos.  Ability to write correspondence.  Bilingual abilities desired.  Ability to effective present information in one-on-one and small group situations to customers, clients and other University employees.  Pleasant and clearly understandable telephone voice.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handles, or feel; and talk or hear.  The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.
Some evening and weekend hours required.