Tour Guide

Tour Guide

Human Resources
Wednesday, July 31, 2013
Serves as guide to prospective students and their families, as well as special groups on a pre-defined tour of the campus. Provides information about the University, e.g. academic programs, student life, campus facilities, etc. by performing the following duties.
Position Type: Student Worker
Department: Office of Admissions
Reports To: Kyla Winters
FLSA Status: Non-exempt
Location: Main Campus

Click here for how to apply

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

Serves as an advocate for the University by greeting and orienting campus visitors to and within key buildings on campus including but not limited to residence halls. Provides additional information or demonstrations to special groups such as school field trips in support of their area of study or interest. Conducts tours generally on foot, but tours may be conducted using a golf cart depending on weather conditions and physical capabilities of visitors.

Distributes promotional materials and answers questions concerning courses, campus activities, local area, and facilities, etc. Specifically, shares information about the size, academic & student life programs, facilities, value, and history of Texas Wesleyan. Points out features of interest and provides unique/interesting information on University.

Ensures safety of group during campus tour. Reviews areas open to public to ensure their readiness for the day's visitors. Examines facilities and the University’s infrastructure (sidewalks/parking lots) on regular basis and notifies supervisor when need for repair or replacement is observed.

Prepares for campus tours by being familiar with upcoming activities on-campus and within the local area. Develops and places directional signage, as necessary, for specific tours.

Other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Thirty completed hours of course work at Texas Wesleyan University with a minimum overall GPA of 2.5. Participation in at least one University-sponsored organization.

Language Skills
Ability to persuasively and effectively present information in one-on-one and small group situations to prospective students, their families, and special groups. Ability to project voice, without assistance, in an outdoor environment or in a group setting. Listens, requests clarification when necessary and responds well to questions. Conversational Spanish strongly desired.

Ability to clearly and informatively write and edit simple correspondence. Varies writing style to meet needs. Ability to read and comprehend simple instructions, short correspondence, and memos.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Judgment - Exhibits sound and accurate judgment.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Valid driver’s license

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. Available and willingness to work evening and weekend hours for special events.

Hours Needed:

Maximum 15 hours per week.
M-F: 8 a.m. - 5 p.m.

Contact Information:

Kyla Winters

Student employment opportunities are available to both work-study recipients and non-work-study students. Human resources staff members will work with you to match your interests with open positions while stressing the importance of 'Student First' in all work.

To apply for an open student position:

  1. Confirm your eligibility for Work Study with Financial Aid
  2. Complete an application located in the Human Resources Office in O'Neal-Sells, Room 101. 
  3. Submit a copy of your class schedule to the hiring supervisor.
Contact Information

Office of Human Resources
Oneal-Sells Building, room 110

Phone: 817-531-4403
Fax: 817-531-4402
Hours: Mon-Fri, 8am - 5pm

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