PLEASE ALLOW 4 - 7 DAYS FOR YOUR EQUIPMENT TO BE REPAIRED!

PURPOSE:
To protect the university from any liability for theft, loss, damages or lost data resulting from Help Desk staff working on personal computer equipment..

POLICY:
The Help Desk maintains computer equipment that is the property of Texas Wesleyan University. Student Mobile Computing laptops should be brought to the Help Desk located in the basement of the Eunice & James West Library for authorized repair.

It is not the responsibility of the IT department to repair or maintain: student, faculty or staff
  • Personal computers
  • PDAs
  • Peripherals
Students:
The Help Desk will attempt to repair personal equipment under the following conditions:
  • A liability waiver must be signed by the owner before repairs begin
  • No priority or repair time available
  • Repairs are completed when staffing permits
  • User must provide all software and software keys
  • University not responsible for backing up data
  • User must provide all parts needed for repair
  • Loaners are NOT available
  • Personal equipment subject to the Personal Computer Support Policy

Special Note: By allowing Texas Wesleyan Help Desk IT to work on your equipment
Existing warranties on the equipment may be voided, thus preventing any future warranty repair
or replacement from the manufacturer or authorized repair centers.

PLEASE ALLOW 4 - 7 DAYS FOR YOUR EQUIPMENT TO BE REPAIRED!

Work Order Number: ______________________

LIABILITY WAIVER:
I understand that as a result of submitting my personal equipment for repair that it could be subject to loss, theft, damage or data loss. By granting Texas Wesleyan Help Desk the permission to work on my equipment I understand that it may void any existing warranties. My signature below is acceptance of the. Personal Equipment Repair Policy and that I release Texas Wesleyan Help Desk University from: any and all liability for attempting to repair my personal property.
Contact Information
 
 
Equipment Information
Resolution: __________________________________________________________________________________________________
   
_____________________________________________________________________________________________________________
   
_____________________________________________________________________________________________________________
   
Ready for pick-up: _____________________________________________________________________________________________
   
Tech Assigned Signature: _____________________________
Tech Sign Off: _____________________
   
Date Complete: ___________________________ User Contacted?: ________________
   
User Signature: ___________________________ Date: ___________________
Tech releasing equipment signature: _____________________________________________________________