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Client Services

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The Office of Marketing & Communications can help promote your programs in a manner that strengthens our brand image. Remember, our brand isn’t a logo, it’s the perception and feeling someone has when they think about Texas Wesleyan. That’s why it’s important to maintain visual standards that enhance our image and reinforce our brand identity. Here’s how we work to serve your best interests—and the best interests of Texas Wesleyan:

Branding: We’re launching a new brand identity, and we’ll soon share our brand standards. Because the rollout will be gradual, it’s okay to use our current visual identity on routine internal communications. However, for high-profile projects that warrant our new brand identity, follow the appropriate path below.

Web Services: For services that solely pertain to the website, please visit our Web Services page.

Campaigns: Campaigns integrate some or all of the following:

  1. digital content (web services, online marketing, email, etc.)
  2. electronic (video, broadcast, etc.)
  3. print (mailers, brochures, signage etc.)
  4. presentations (PowerPoint, etc.)
  5. graphic design (art, photography, etc.)

Learn more below. If you’re already familiar with our process, complete an Intake Interview Form (PDF).

Overview

What we do
Messages to major university audiences and stakeholders are carried primarily through university — and college level communications. To maintain and enhance Wesleyan’s image, it is important that communications vehicles reflect visual and style standards that reinforce Wesleyan’s brand identity and enhance the image of the university. The Office of Communications produces most of the printed communications distributed to these audiences and stakeholders in order to provide a consistent, clear approach to visual and editorial communications.
Types of work
Examples of publications projects are:
  1. Wesleyan magazine
  2. Wesleyan University Press
  3. Wesleyan Graduate Review
  4. The Wesleyan Flame
  5. Recruitment materials
  6. Schedules of events
  7. Grant-funded program brochures
  8. University event collateral
  9. Invitations
  10. Postcards
  11. Posters
  12. Mailers
  13. Viewbooks
  14. Advertisements
  15. Booklets
Scheduling your job
A due date for projects is assessed after examining the scope of current projects in the department, annual projects expected to begin, and the amount of creative time needed to execute your project. Assignments are made to publications personnel based on current workload, project status, nature and timing of the project, and established priorities. When requests cannot be met, we will provide editorial, visual design, production consultation, and will recommend another solution or try to refer the client to other appropriate service sources. If we determine that the services of an outside vendor are required, the office requesting the job will pay for that work.

To initiate your project, fill out the Intake Interview Form (PDF), then contact Director of Communications, Laura Hanna, at 817-531-5810 or via e-mail: lhanna@txwes.edu. The intake form is an essential point of reference throughout the creative process. Designers, editors, and other communications staff members refer daily to points outlined in the document to craft the product that most closely meets client needs.

Process

The process involved in getting your project from start to finish (See below the outline of the steps involved). During the job intake process, the Director of Communications will discuss the time it will take for a proof of your project to be created (Client Review).

When you sign off on the final designed product, it is then sent to a printer, and the timeframe for printing is a minimum of two weeks. Listed below are the steps we go through with you when you engage Marketing and Communications:
  1. Client Interview – Director of Communications conducts initial interview to assess communication needs. Director may provide suggestions on additional or alternative service venues after consultation with other communications personnel.
  2. Review of Project – All materials (everything needed to complete the requested project) for publication are brought to the Director of Communications.
  3. Intake Job – Job doesn’t officially begin until all material for publication is received from client.
  4. Copy Editing
  5. Design Process
  6. Proofreading
  7. Client Review – With rare exceptions, the client review will take place in the Office of Communications. The job will not proceed to the printer until final approval is authorized in writing and a purchase order number has been provided.
  8. If client makes wholesale changes to the project, the job will revert to Step 4 and be rescheduled in relation to other projects.
  9. If there are no changes, the work order will be processed and the job file will be advanced to the printer.

Client Responsibilities

Clients are asked to:
  1. Generate their own copy/text
  2. Manuscript should be delivered to the Director of Communications in two forms:
    1. Hard copy
    2. Electronic form
      (The electronic copy must be in any wordprocessing application either Macintosh or Windows format)
  3. Supply straight text documents (no column formatting) in:
    1. Font: Times New Roman
    2. Size: 12 point
    3. Tabs: No
  4. Require photography - Please provide specific direction concerning:
    1. Demographics of the image
    2. Season
    3. Age of students
    4. Dress
    5. Classroom/Lab/Landscape
The Office of Communications does not provide keyboarding services.

Communications has an extensive collection of commissioned photography and access to commercial artwork. These decisions should be made prior to delivery of the Intake Interview Form.

The Office of Communications works only with copy that is considered final by the client, defined as copy that does not need to be altered factually.

If the content of the client’s project must be approved by several people,those approvals should be in place before the CD or flash drive is delivered or the copy electronically transmitted.

Work will not begin on a client’s project until the final manuscript is in hand.

The Communications Office reserves the right in appropriate situations to alter or apply content to ensure messages are projected in consonance with the university’s integrated marketing plan and strategic plan.

Intake Interview

The intake interview is designed to save time in the process. If we receive enough information from you in advance about your vision for this project, there should be no major revisions at the end of the process. Please take the time to complete the questionnaire, and e-mail the PDF with your answers to Laura Hanna, Director of Communications: lhanna@txwes.edu.
Overview
  1. General project information (background: how did this come to fruition?)
  2. Goals
  3. Type of project:
    1. Brochure
    2. Event program
    3. Advertisement
    4. Flyer
    5. Information card
    6. Postcard
    7. The Wesleyan Flame news item
    8. Press release
    9. Other
Budget and Schedule
  1. Has a budget been approved?
  2. What is the budget?
    (Don’t want to create something you can’t afford to print or mail.)
  3. What is the requested due date? When must the message get to the audience for greatest impact
    (e.g. admissions deadline, conference, special event)?
Primary Audiences
Provide enough detail to enhance everyone’s understanding of who the audience is.
Include some demographic information if possible.
  1. Who are your primary target audiences?
Tone and Image
  1. What is your audience’s perception about you before you start communicating with them?
  2. If you could have any image featured, what would it be?
  3. Specific visual goals?
Messages: Features, Benefits, and Values
  1. If you could get one message across, what would that be?
  2. What is the call to action? (Apply; call for more information; visit our website?)
  3. Other major points?
Website
  1. How does your website complement this piece?
  2. In the case of academic programs, most likely people have already viewed
    your website before making an inquiry. How is this piece different/more useful to
    your audience than the information on your site?
Process
  1. Who is the point person?
  2. What is the internal review and who approves the project?
    Everyone who receives a proof to approve expected to sign off on every phase of the project
    (i.e. Creative brief, manuscript, proof, and final sign off for printing.
    Without everyone’s sign off, there is a greater chance for error.).
  3. Who needs to sign off on final execution?
Anything Else?
  1. Distribution: how will you get this to your audience?
  2. How else are you communicating with your audience?
  3. Do you plan to update this piece annually?
Contact Information

Office of Communications
Eunice and James West Library
Room: EJW B-36
Phone: 817-531-5810
Fax: 817-531-5811
http://www.txwes.edu/newsEvents

Office Hours
Monday through Friday
8 a.m. – 5 p.m.

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