Student Complaints Policy

Texas Wesleyan University considers student feedback essential to achieving our university mission. Please review the student complaint policy to understand your options before completing this form.

Student Complaints

Texas Wesleyan University recognizes the value of information provided by students about the performance of the University in providing the services and meeting the goals which our mission describes. It is University policy to invite feedback, and, whenever possible, to use that feedback to continue to improve the services and functions of the University.

Ideally, students will be able to resolve any problems by dealing directly with the individual (such as a faculty or staff member) or office (such as a student service or administrative office) involved. Students should also read the current Texas Wesleyan University Catalog and Student Handbook to become familiar with University policies. These policies include but are not limited to:

  • Academic integrity
  • Grade appeal
  • Harassment and discrimination
  • Student access to records

If a student is unable to reach a satisfactory resolution and wishes to pursue the matter further, or if a student wishes to register a formal complaint, a written complaint may be addressed to the Office of the Provost, following the University’sWritten Student Complaint Policy.

After exhausting the institution's grievance/complaint process as outlined above, current, former, and prospective students may initiate a complaint with the Texas Higher Education Coordinating Board (THECB) following the process outlined by the THECB.

Texas Wesleyan University is accredited by the the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral level degrees. The Commission is to be contacted only if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard. All other inquiries or complaints should be directed as outlined above. The Complaint Policy of the Commission on Colleges is available

The Commission may be contacted at 1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, and

Written Student Complaint Policy

Written complaints should contain the following information:

  • The complainant’s name and contact information
  • A clear description of the problem or complaint
  • Appropriate supporting documentation that is directly related to the complaint
  • A description of any subsequent actions taken by the complainant or the University, and
  • A description of the desired outcome. 

All written complaints received and copies of any responses will be kept on file in the Office of the Provost. Complaints which are unsigned or are not received in written format (e.g. complaints received by phone or in person) will not be considered.

The Provost will respond to each complaint within 15 business days of receipt. If no other action was requested, the response will acknowledge receipt of the complaint.  If further action is requested, the response will describe the actions to be initiated by Office of the Provost and any further information from the complainant that may be required.

Academic Matters

Written complaints about grades will not be addressed by the Office of the Provost unless the student has already discussed the grade with the course instructor, the department or division head (if any), and the appropriate Dean, respectively. Appropriate documentation would include copies of the student’s coursework, the course syllabus, and any other materials related to specific assignments (such as handouts or correspondence with the instructor).

Non-Academic Matters

Written complaints about administrative or other student services should be directed initially to the appropriate office but may be submitted to the Office of the Provost if satisfactory resolution is not achieved. Appropriate documentation would include copies of any relevant contracts, notices, or other official or informal correspondence with the office or other University personnel.

Student Complaint Form
Full Name:
Best Time to Call:
Address Line 1:
Address Line 2:
Clearly describe the problem or complaint:
Describe the actions already taken to resolve the problem or complaint and the results of these actions:
Describe the desired outcome:

Additional supporting documentation can be sent to Please include your name and phone number.

Contact Us
Office of the Provost

Location: Oneal-Sells Administration Building 
Phone: 817-531-4405
Fax: 817-531-4499

Office Hours

8 a.m.-5 p.m.

Contact Us:
1201 Wesleyan Street
Fort Worth, TX 76105

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