Start Living "Smaller. Smarter."
Smaller. Smarter. isn't just a tagline, it's an experience. It's a part of every project, process, document, interaction and more. We're on a mission to make everything at this campus feel truly smaller and smarter.
This is a customer service curriculum that will help everyone at TXWES focus on giving students an incredible experience from turning in their admission application to walking the stage at graduation. Start living Smaller. Smarter. today.
Ready to dive in?
Before you get started there are a few things we need to know. Where are you at right now? What kinds of processes do you have in place? Take a minute to download these evaluation forms and fill them out with your team captain before the first session.
Session 1. Effective Communication
The first session in this training program is all about effective communication. You'll leave this session understanding best practices for phone, email and in-person interactions.
We'll walk through different scenarios and talk about key changes you can start making in your office right off the bat.
Be ahead of the curve
Download the documents we're talking about in this session and get familiar with the material before we meet.
Session 2: Empathize with your client
In the second session led by the Department of Human Resources (HR), we'll learn all about empathy and understanding where your customer is coming from. During this training, we'll go over important techniques to use with every student and campus partner that walks through your door.
You'll leave with pointers that will start making your office more customer-friendly right off the bat.
Be ahead of the curve
Download the documents we're talking about in this session and get familiar with the material before we meet.
Session 3: Update your website
At the end of the training program, you'll be a certified customer service expert. We'll even prove it with a ceremony, certificate and everything.
You'll walk away from the sessions with actionable ways to improve your office's communication, empathy, digital presence and office processes. Together, we're going to bring "Smaller. Smarter." to life.
Be ahead of the curve
Download the documents we're talking about in this session and get familiar with the material before we meet.
The last session in this program covers how to update your policies and processes in impactful and meaningful ways. We'll take what you've learned so far and start making changes for efficiency and effectiveness.
You'll leave this session with big takeaways and the knowledge to continue making improvements to your office process.
What are you getting out of it?
At the end of the training program, you'll be a certified customer service expert. We'll even prove it with a ceremony, certificate and everything.
You'll walk away from the sessions with actionable ways to improve your office's communication, empathy, digital presence and office processes. Together, we're going to bring "Smaller. Smarter." to life.
Are you ready to dig in?
Check out what resources we have available for you. Download everything from logos and PowerPoint templates to copies of our brand guidelines and policies. If we don't have something you're looking for, let us know what you need to succeed.
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Check Out Resources |
Have a question? We'd love to answer it. Get in touch with us by emailing communications@txwes.edu or calling 817-531-5812.
817-531-4444