| Position Type:
||Full Time Staff
||IT Infrastructure Services
| Reports To:
||Network Operations Manager (Gregg Flowers)
| FLSA Status:
Click here for how to apply
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Manages and maintains the desktop systems.
- Serves as an expert on x86 platforms, Microsoft OS, VMWare VDI, and Mac OS.
- Manages the systems and applications associated with University virtualization desktop infrastructure.
- Maintains and configures systems, including installing operating systems, new software releases, system upgrades of Windows OS and Mac OS.
- Evaluates and installs patches and resolves software related problems.
- Enforces system security policies.
- Prepares technical performance and utilization reports.
- Assists with configuration and support of Internet services of desktop clients (i.e. web services, email, FTP, VPN, etc.)
- Researches and develops migration paths for virtualization of desktops and infrastructure design.
- Uses Project Management skills to deploy and configure desktop/laptop systems.
- Maintains desktop image data archives and activity logs.
- Manages VMWare images for all desktop operating systems.
- Refines systems design to improve efficiency and ease of management; ensures new technologies integrate with existing systems and services.
- Manages all technology assets through the lifecycle and deploys all new assets.
- Manages technology asset inventory.
- Maintains system documentation, operating procedures, and logs.
- Troubleshoots and diagnoses system problems; corrects identified problems using proper procedures.
- Maintains systems security, assists in event investigations, and compliance enforcement.
- Runs periodic evaluations of all systems using system and network security checking.
- Coordinates student workers to deploy and recover desktop/laptop and peripherials.
- Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from an accredited institution and 3+ years of experience in IT support or equivalent combination of education and experience required.
MCSA Solutions Associate Windows 7 & 8, highly desired. MCTS: Windows Server 2008 Active Directory, Configuration, and A+ Certification, recommended. MCSE: Desktop Solutions Expert, VMware Certified Professional certifications a plus.
KNOWLEDGE, SKILLS & ABILITIES
- Extensive knowledge of Microsoft desktop OS and VMware.
- Knowledge of Virtual Desktop Infrastructure hardware.
- Knowledge of concepts and administration of network operating systems and applications.
- Knowledge of practices and methods of systems administration and maintenance.
- Knowledge of data storage and communications.
- Knowledge of principles, practices, and techniques in the installation, maintenance and troubleshooting of desktop/laptop hardware and software.
- Ability to perform backups, OS installations, configurations, testing and management of new hardware.
- Ability to patch, install and maintain operating systems.
- Ability to conduct ongoing security risk assessments including the monitoring, investigation and reporting of security and access violations.
- Ability to identify and address customer needs and concerns.
- Ability to seek solutions and alternatives to resolve customer issues.
- Ability to respond to customer satisfaction ratings/feedback.
- Ability to collect sufficient information to understand problems and issues.
- Ability to integrate information from a variety of sources across organizational units and entities.
- Ability to analyze, incorporate, and apply new information and concepts in a timely manner.
- Ability to apply accurate logic and common sense in making decisions.
- Ability to utilize appropriate knowledge, information, and expertise in making decisions that comply with University policy.
- Identify action steps, timelines, and resources needed to accomplish individual and team objectives.
- Ability to understand the impact of individual or team contributions on organizational results, and share this information with others.
- Ability to monitor and report on progress, and redirect efforts when goals change or are not met.
- Ability to take appropriate action to fix problems or remove obstacles before projects get derailed.
- Ability to manage multiple priorities and competing demands for one’s time.
- Ability to convey information clearly and concisely.
- Ability to share relevant information and viewpoints openly and directly with others.
- Ability to adjust delivery approach, language, and level of detail to meet audience needs.
- Ability to assert one’s own position and ideas with confidence and enthusiasm.
- Ability to listen actively and demonstrate understanding of others’ perspectives.
- Ability to welcome and acknowledge the diverse ideas and input of others.
- Ability to collaborate with others by maintaining a respectful, open-minded approach.
- Ability to help others when needed and contribute productively to team goals.
- Ability to recognize and acknowledge the value of others’ contributions.
- Ability to seek opportunities to develop your own skills and engage in continuous learning.
- Ability to provide honest, helpful feedback and guidance where appropriate to enhance others’ skill development.
- Ability to share your own experience and expertise with others.
- Ability to treat every individual with dignity, fairness, and respect.
- Ability to demonstrate consistency between what is said and what is done.
- Ability to earn the respect of others by continually delivering on promises and commitments.
- Ability to accurately convey the facts without bias.
- Ability to do the right thing and confront and report unethical behavior.
- Ability to operate office equipment including computers and supporting word processing, spreadsheet and database applications.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Visual acuity, including color vision, is required. Must be able to move about and between campuses freely, including all offices and classroom areas.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Ability to work evening and weekend hours as required by the demands of the position.
To apply for an open faculty or staff position please send a current resume and a cover letter indicating position desired to: firstname.lastname@example.org, or Office of Human Resources, Texas Wesleyan University, 1201 Wesleyan, Fort Worth, TX 76105.