Page 74 - Texas Wesleyan Univ Catalog

72 Texas Wesleyan University DIGITAL MEDIA SERVICES
Texas Wesleyan provides a variety of tools and programs for digital media capture, creation and conversion. These tools and programs are located in Multimedia Center, room B-21, in the EJW Library.
EMAIL AND CALENDARING
Texas Wesleyan provides employees and students with a @txwes.edu email address. The email address takes the format of UserID@txwes.edu. The Texas Wesleyan University email address is considered the official email address for students, faculty, and staff. In addition to email, the Exchange server provides calendaring, contacts and tasks that work with Microsoft Outlook on PC and Mac platforms.
HELP DESK
To report an issue with technology, request a service, or ask a question, students and employees should contact the Helpdesk via phone at 817.531.4428; or in person at room B-32 in the EJW Library for very urgent matters. The Helpdesk may also be reached via email at helpdesk@txwes.edu, or online at txwes.edu/it for less urgent matters.
INCIDENT MANAGEMENT
Incident Management is the process of restoring a normal service operation as quickly as possible and minimizing the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. “Normal service operation” is defined as service operation within service-level agreement (SLA).
MEDIA EQUIPMENT CHECKOUT
Texas Wesleyan provides a variety of audiovisual tools and laptop computers for short-term use. To request this service, visit txwes.edu/it.
NETWORK CONNECTIONS
Texas Wesleyan provides both wired and wireless network connection options for both University-owned and personally-owned devices, including gaming consoles. All wireless connections must be authenticated using one’s University credentials; e.g. username and password. For assistance with connectivity, please contact the IT Help Desk at 817/531-4428.
OPEN-ACCESS COMPUTERS
Texas Wesleyan provides access to computers and common software packages at various locations on campus for individuals who do not bring their own laptops or tablets to campus. These computers can be found at various locations across the campus with the majority being located on the first and second floors of the West Library.
PRINTING
Texas Wesleyan provides access to printers through both wired and wireless connections. Students are provided a set number of printed pages at no cost each semester.