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02/2/2012
IT Restructuring Announcement

Major changes are: 

  • The number of directors and managers reporting to the Chief Information Officer (CIO) will be reduced from six to four.
  • The positions of IT Development Director and IT Operations Director have been merged into a single position called IT Infrastructure Services Director; this position will be filled by Kendra Ketchum.
  • The Center for Excellence in Teaching and Learning (CETL) will report to the Provost.
  • The IT Development division and Project Management Office have been eliminated and the Project Manager (5) and Business Analyst (1) positions have been dissolved.
  • A new division (IT Academic Services) focused on supporting the academic mission of the University has been established; Michael McAuliffe will fill the role of IT Academic Services Director and report to the CIO. 
  • The focus of the Help Desk has been narrowed; this group is to act as the single point of contact for all technical support requests and support-related questions and work on behalf of the requestor to ensure that all issues, service requests, and questions are satisfactorily resolved, fulfilled, or answered in a timely manner; George Blackwell will fill the role of Help Desk Manager and report to the IT Infrastructure Services Director.
  • A new service group charged with the delivery of timely desk-side and field support has been established; Barry Simpson will take the role of User Support Manager and report to the IT Infrastructure Services Director.
  • The new staff structure puts IT in a better position to handle the challenges and opportunities ahead and give employees, students, alumni and affiliates the service they deserve.
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