Frequently Asked Questions

Contact Information

If you have any questions regarding the project, please reach out to PCI customer service desk at 1-800-982-1590 or the Texas Wesleyan Alumni Office at alumni@txwes.edu.

I received an email/postcard/phone call from a company asking for my personal information and a story about my time at Texas Wesleyan. Is this a legitimate project, or is it a scam?

We have partnered with PCI (also known as Publishing Concepts) to produce an Oral History Publication for Texas Wesleyan. PCI is a company located in Dallas, TX that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. This project gives us the opportunity to connect with alumni and to hear about your personal experiences and how Texas Wesleyan has helped shape your lives.

How does this project benefit Texas Wesleyan?

We know there are so many stories about the wonderful things that have happened through the years at Texas Wesleyan, and yet we don’t have the resources to gather them ourselves. By partnering with PCI on this project, Texas Wesleyan benefits in the following ways:

• Legacy – Preserves the history of our school and helps us learn more about the people that have made Texas Wesleyan such a special place.
• Updated Information – Allows us to connect and effectively communicate with our alumni.

How do I know my information will only be used for this specific purpose?

Texas Wesleyan has a contractual agreement with PCI that states:

1. The names, addresses and information provided to PCI for the publication of the Oral History Publication will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Oral History Publication and except as required by court order or law.
2. The Oral History Publication will be made available only to alumni of Texas Wesleyan. Upon completion of the project, PCI will return any and all electronic files that have been supplied by Texas Welseyan or produced by PCI in connection with the production of the Oral History Publication.

I would like to update my information and share a story. How may I do this?

If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Oral History Publication. The representative will verify all the information we have on file for you, make any updates where needed, then ask you to share your story about your time at Texas Wesleyan. Your story will be recorded, and the sound clip provided to Texas Wesleyan at the conclusion of the project.

If you have received an email with an embedded link, you may go to the online site to review your information and submit a story. If you have questions, you may call PCI’s customer service desk at 1-800-982-1590.

I updated my information but need some more time to think about what story to tell.

You can call back at any time to share your story or schedule a call back with an agent.

I shared a story and the representative said I could send some photos. How do I do this?

You will receive an email with a link to upload up to two photos plus captions.

If you have also purchased a book but do not have an email address on file, you will be sent a photo mailer to send physical photos in to be printed (note: photos will be returned if you include a self-addressed, stamped envelope).
I’d like to add/remove info from my story.

You will receive an email prior to publication with a link to review your transcribed story and make any edits.

If I share a story, do I have to provide a photo? If I want a photo included, do I have to share a story?

You may share as little or as much as you’d like. Some people only want to share a story, others only want to share a photo and caption.

Can anyone purchase a book?

The book is available for sale only to Texas Wesleyan University alumni.

Can I choose some or all of my information not to be printed in the book?

When you call to update your information, you can tell the representative what information you prefer to have excluded. You may also communicate this information to the PCI customer service desk at 1-800-982-1590 or to alumni@txwes.edu.

I ordered a book/package over the phone and would like to cancel my order. How do I do this?

Call the PCI customer service help desk at 1-800-982-1590, and they will take care of this for you.