UPDATE
Tuesday, Oct. 10

We are pleased to announce that we have made progress in addressing the recent network disruption that affected Texas Wesleyan University. Our IT department has been working tirelessly to resolve the situation. We are now able to resume in-person instruction starting tomorrow, Wed., Oct. 11 for faculty and students. 

University staff will be contacted by their respective department supervisors regarding specific operating procedures for tomorrow, Wed., Oct. 11.

To clarify, faculty and students WILL return to in-person, on-campus, instruction tomorrow. University staff will receive information regarding specific departmental operations from supervisors later today. 

We encourage you to continue monitoring our official website, social media channels and university email for any further updates and instructions. We will provide additional information regarding the ongoing network improvements and any necessary changes as they become available.

If you have any questions or require assistance during this transition, please reach out to the appropriate department:

• Staff: Contact your supervisors for department-specific guidance.
• Faculty: Contact your dean or program director for academic-related questions.
• Students: Contact the Office of Student Affairs

Your patience and understanding during this network disruption have been greatly appreciated. We thank you for your continued support as we navigate through this situation together.

UPDATE
Monday, Oct. 9 

While progress has been made in addressing the recent network disruption experienced by Texas Wesleyan University, our IT department is actively working to resolve the entire situation. 

As a result, we will transition to remote operations and virtual instruction tomorrow, Tues., Oct. 10. This adjustment will allow our IT team more time to address the remaining issues and ensure a smoother transition for our students, faculty and staff.

We apologize for any inconvenience this delay may cause and appreciate your patience as we work diligently to fully resolve these issues. More detailed information and guidance will be sent out via email later today from the IT department to help you prepare for the transition to remote operations and virtual instruction.

Please continue to monitor our official website, social media channels and university email for any further updates and instructions. We will provide additional information regarding the ongoing network improvements and any necessary changes as they become available.

If you have any questions or require assistance during this transition, please reach out to the appropriate department:

• Staff: Contact your supervisors for department-specific guidance.
• Faculty: Contact your dean or program director for academic-related questions.
• Students: Stay tuned for detailed instructions from the IT department regarding virtual instruction.

Your patience and understanding during this network disruption are greatly appreciated, and we thank you for your continued support as we navigate through this situation together.

Announcement
Sunday, Oct. 8

On Fri., Oct 6, Texas Wesleyan experienced a network disruption that will impact the functionality and access of certain university systems. The university is working closely with its dedicated IT personnel and specialized professionals to restore internet service and access to online systems to the campus. 

At this time, we anticipate certain systems will remain offline through the early part of next week. Access to email, Microsoft Teams, SharePoint, OneDrive, Canvas and other cloud-hosted applications should be available from off-campus locations or personal cellular service while on campus. 

Access to Colleague, Network File Shares, VPN and other on-campus resources are expected to remain offline until further notice. Although phone service, door access and security cameras do not currently appear to be impacted, it is possible these resources will also be temporarily unavailable for on-campus locations.  

Due to these unforeseen circumstances and the impact this has to the learning environment and university operations, Texas Wesleyan University has decided to close tomorrow, Oct. 9. The closure will allow IT to address the disruption and perform necessary work on campus. It is also intended to minimize inconvenience to the campus community during that process. Please be mindful of IT's time and resources over the next few days and only contact them regarding urgent matters.

Please continue to monitor our official website, social media channels and university email for further updates and instructions. We will provide any necessary information regarding the reopening of campus or any additional changes as soon as they become available.

Staff are encouraged to reach out to their supervisors if they have questions about the impact on department planning.  Faculty should contact their dean or program director with any questions and students should contact the Office of Student Affairs.

Your understanding and cooperation during this time are greatly appreciated. We value each member of our RAMily and want to ensure that everyone remains informed.