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Payment FAQ

Frequently Asked Questions (FAQ)

Texas Wesleyan is excited to offer a new payment system that will offer more options making it easier to make payments on student accounts. Students will see their payments on their accounts immediately. No matter what time you process the payment, it will be viewable on your student statement within seconds. Payment plans will offer the ability to schedule monthly installments for the day you want your payment to be made and the ability to pay using more than one credit card as payment. Payment plan payments will also be able to be viewed within 24 hours on the student statement.

To provide this service, the convenience fees will be paid by the payor. Credit card fees will be 2.5% with a minimum charge of $2.95 and e-checks will have a charge of $1.00. This cost is less than most universities are able to have. You will have the ability to see the cost prior to making the actual payment and the charge will be viewable on your credit card statements.

Is there a fee to pay my bill online?

There is a service fee if you pay by debit or credit card. The fee is 2.5% of the amount being paid and is added to your debit or credit card, with a minimum charge of $2.95. There is a charge of $1 for e-checks.

How will I know how much the fee is?

The fee is viewable on the receipt and will be viewable on the credit card statement.

Why is a fee charged?

Texas Wesleyan University is partnering with ACI Worldwide to offer online one-time and automatic monthly payments. The service fee covers the cost of processing the payment transaction and the security compliance and certifications requirements that ensure the protection of sensitive and personal consumer data. Texas Wesleyan does not receive any part of the convenience fee.

Why can’t I see the convenience fee charge on my student account?

The convenience fee is assessed by ACI, not Texas Wesleyan, and covers the cost of processing credit and debit card payments. But is viewable on your student statement under charges.

Why has Texas Wesleyan University started charging a service fee?

In reviewing the costs of bank card usage, we have found that credit/debit card fees have increased dramatically in the last 5 years.

Is Texas Wesleyan University the only university charging service fees?

No, the changes in your credit/debit card payment structure are similar to those that have been adopted by many universities across the country where online credit and debit card payments are made available through a third-party processor who assesses a service fee for processing the payment. The service fee goes directly to the third-party processor to cover the fees charged by the credit and debit card companies. Texas Wesleyan does not keep any of these fees.

Do I have to pay online?

No, you can send a check in for payment or pay at the Cashier’s Office at:

Oneal-Sells Administration Building - 3rd floor
1205 Wesleyan St.
Fort Worth, Texas, 76105

We do not accept credit card payments over the telephone.

What credit cards can I use to pay student Account charges?

You may make student payments with Visa, MasterCard and Discover. WE are temporarily unable to accept American Express cards at this time.

Is the convenience fee refundable?

The 2.5% convenience fee is non-refundable. Any convenience fee disputes must be taken directly to your credit card company.

What if I make a credit card payment for more than I owe on my student account?

Texas Wesleyan is required to refund any overpayments made by credit card back to the credit card company. The convenience fee will not be refunded for the portion overpaid.

Who is the third-party provider?

Texas Wesleyan has contracted with Official Payments, a trusted third-party payments processing provider for the Internal Revenue Service, state government, and colleges and universities.

Official Payments maintains PCI-DSS Level 1 certification as well as NACHA, FERPA and GLB compliance. Official Payments is a licensed money transmitter in all states requiring such and adheres to state, federal and banking security rules and regulations, and undergoes yearly security audits.

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