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Frequently Asked Questions

 

Frequently Asked Questions (FAQ)

Have a question about making your student account payments or about Texas Wesleyan payment plans? Check out our list of frequently asked questions.

Is there a fee to pay my bill online?

There is a service fee if you pay by debit or credit card. The fee is 2.5% of the amount being paid and is added to your debit or credit card, with a minimum charge of $2.95. There is a charge of $1 for e-checks.

How will I know how much the fee is?

The fee is viewable on the receipt and will be viewable on the credit card statement.

Why is a fee charged?

Texas Wesleyan University is partnering with ACI Worldwide to offer online one-time and automatic monthly payments. The service fee covers the cost of processing the payment transaction and the security compliance and certifications requirements that ensure the protection of sensitive and personal consumer data. Texas Wesleyan does not receive any part of the convenience fee.

Why can’t I see the convenience fee charge on my student account?

The convenience fee is assessed by ACI, not Texas Wesleyan, and covers the cost of processing credit and debit card payments. But is viewable on your student statement under charges.

Why has Texas Wesleyan University started charging a service fee?

In reviewing the costs of bank card usage, we have found that credit/debit card fees have increased dramatically in the last 5 years.

Is Texas Wesleyan University the only university charging service fees?

No, the changes in your credit/debit card payment structure are similar to those that have been adopted by many universities across the country where online credit and debit card payments are made available through a third-party processor who assesses a service fee for processing the payment. The service fee goes directly to the third-party processor to cover the fees charged by the credit and debit card companies. Texas Wesleyan does not keep any of these fees.

Do I have to pay online?

No, you can send a check in for payment or pay at the Cashier’s Office at:

Oneal-Sells Administration Building - 3rd floor
1205 Wesleyan St.
Fort Worth, Texas, 76105

We do not accept credit card payments over the telephone.

What credit cards can I use to pay student Account charges?

You may make student payments with Visa, MasterCard and Discover. We are temporarily unable to accept American Express cards at this time.

Is the convenience fee refundable?

The 2.5% convenience fee is non-refundable. Any convenience fee disputes must be taken directly to your credit card company.

What if I make a credit card payment for more than I owe on my student account?

Texas Wesleyan is required to refund any overpayments made by credit card back to the credit card company. The convenience fee will not be refunded for the portion overpaid.

Who is the third-party provider?

Texas Wesleyan has contracted with Official Payments, a trusted third-party payments processing provider for the Internal Revenue Service, state government, and colleges and universities.

Official Payments maintains PCI-DSS Level 1 certification as well as NACHA, FERPA and GLB compliance. Official Payments is a licensed money transmitter in all states requiring such and adheres to state, federal and banking security rules and regulations, and undergoes yearly security audits.

How do I set up direct deposit for my refund?

If you have a "credit" or excess payment on your student account and qualify for a refund, you can now set up a Direct Deposit to your banking account.

Simply choose the Direct Deposit link located under the Cashier's Office heading, on Ramlink. 

  1. Then select the Banking information link
  2. Add an account
  3. Select the next button
  4. Enter your banking information, read the terms and conditions and then select the "agree" button. 

 Then, you're done! You will be able to view your account in Ramlink. If you see the not-verified warning, don't panic. We'll send a zero deposit to verify information. Once that clears, the warning will disappear. You will also receive an automated notice of the deposit.

It could take up to five (5) days, so don't wait until the last minute or you may receive a paper check instead of it deposited into your bank account.

**Refunds due to Parent Plus loans that the parent set up to receive the refund, will be issued as a paper check to the parent.

How do I access my account balance?

The Texas Wesleyan Cashier's Office is completely online. You can access your account balance, 1098T, student statements and other information through Ramlink. Payment reminders and other important account information is sent to your University email account.

What important dates do I need to know about?
Payment due date
  • August 19, 2019
Deregistration

See the full list of deregistration dates and read the full policy.

Refund dates subject to change. Refunds are made weekly thereafter.

Direct deposits are highly recommended and can set up through Ramlink. Having your refunded check deposited directly into your bank account is safe, easy and save time.

For more information, visit the Cashier's Office.

Payment Plan Frequently Asked Questions

Who do I contact? Financial Aid or Cashiers?

The Office of Financial Aid handles student financial aid awarding and processing. The Cashier's Office handles student account balances, payments, book vouchers, and refund checks.

How do I make a payment?

You can make a full or partial payment online for a term payment by first logging into Ramlink. From there you can view your statement and then select the "make a payment" link.

Or you mail a payment to the Cashiers Office at:

1201 Wesleyan Street, 
Fort Worth, TX 76105
ATTN: Cashier's Office.

You can also stop by the Cashier’s Office on the 3rd floor of the Oneal-Sells Administration Building to make a payment in-person. You can pay at the counter with cash or a check. We also have two terminals where you can log into Ramlink and use your credit or debit card. Our team is happy to help if you have any questions.

The Cashier's Office will not take payments over the phone.

Please allow 3-4 business days mailing time to ensure payment is received on or before the payment due date, or you can pay online for the current semester with e-Cashier. If you pay online, you'll be able to see the payment in a couple of hours on your student statement.

What if my FAFSA awards have not posted yet?

Payment is due by the payment due dates, which can be found in our list of important dates.

You must pay in full or set up a payment plan while you await your financial aid award if it will be after the payment due date. For more info, please read "What if I receive additional financial Aid?"

What if I receive aid from a third party?

If you receive tuition reimbursement from any third party payer (such as Texas Tomorrow Fund, DARS or Veterans benefits), you must contact the Cashier's Office each semester for verification.

You will need to complete an agreement form and an acknowledgment form. Be aware that you are responsible for any remaining balance. No advances are posted on third-party payments.

Need help or have a question?

 

Contact Us

To better assist you, our customer service representatives may ask you for some or all of the following information. This information is used solely for the purposes of looking up your payment and verifying your identity. For more information on our commitment to preserving your privacy and security, visit our Privacy Policy.

  • Email address, telephone number
  • Name of the institution
  • Amount Paid
  • Confirmation Number
  • Credit card or bank account number
  • Identification Number (e.g. Student ID)
  • Date of Payment

Please contact us via the channel listed below that best fits your area of concern:

  • Online Payment Inquiries — Email our Customer Service Department directly at customerservice@officialpayments.com.
  • Payment Inquiries — Call toll-free at 1-866-964-4020 Monday through Friday from 5 a.m.-5 p.m. PT)

Have a comment or suggestions?

Give us your thoughts about our service. Your comments and suggestions are very important to us. Please email us with your feedback.

Or you can contact the Texas Wesleyan Cashier's Office at 817-531-5565 or cashiersoffice@txwes.edu.

Is there a convenience fee charge?

Yes, the convenience fee is assessed by Official Payments. For more information, see our list of Frequently Asked Questions.

What if I receive additional financial aid?

Your tuition payment plan will automatically update as your balance increases, decreases, or if payment is no longer necessary. If payment is no longer necessary the school will send an update periodically to the payment plan provider.

Please know updates are subject to processing times from Texas Wesleyan University and the payment plan provider. Always contact the Cashier's Office directly once additional financial aid has been processed. You may call at 817-531-4456 or email at cashiersoffice@txwes.edu.

How do I set up a payment plan?

Enrolling in a Payment Plan with Official Payments is a simple 4-step process and only takes a few minutes.

  1. Select a Plan: View your available plans and select one that meets your budget
  2. Enter your information: Enter the dollar amount you wish to pay and calculate the installment payments for your plan.  Enter your personal information and
    create an account. You may also schedule automatic payments.
  3. Accept Terms: Review the terms and conditions of the plan, including the fees you will be charged. Accept the terms and conditions to continue.

Make Payment

Enter your payment method and information. Official Payments uses the highest level of data encryption to protect your personal information. You will receive a unique confirmation number and digital receipt for your records.

You can set up your plan now by going into Ramlink and select "Set Up Payment Plan" or you can directly to Official Payments

You will need to set up an account under 'My Account" and enter an email address and password.

Please read our updated Privacy Policy to learn about the information we collect and how we use it. This site uses cookies and other third-party services for the purposes of marketing and enhancing the site experience.

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